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RENTAL FAQ

Got questions? We've got answers! See below for answers to some of our most frequently asked queries.

  • How strenuous is the hike to Diamond Head's summit?
    The hike is considered moderate, involving some steep sections and stairs. It is accessible to individuals with an average fitness level. Our guides ensure a pace that accommodates the group's overall fitness, with breaks as needed.
  • What is included in the guided Diamond Head bike and hike tours?
    The guided bike and hike tours include an electric bike (E-Bike) ride along a scenic 7-mile coastal route, a 1.6-mile hike to the summit of Diamond Head, expert guide services, helmets, water, bike locks, and a shaved ice treat. All necessary hiking gear and hydration are also provided for a comfortable and eco-friendly experience.
  • What should I bring on the tour?
    We recommend wearing comfortable clothing and closed-toe shoes suitable for biking and hiking. Also, consider bringing sunscreen, sunglasses, and a camera to capture the stunning views. Everything else you need for a safe and enjoyable experience is provided.
  • Is the tour suitable for beginners?
    Yes, our guided diamond head tours are designed for participants of all skill levels. The E-Bike ride and the hike are manageable for beginners, with expert guides available to assist throughout the journey.
  • Are there any age or weight restrictions for the E-Bikes?
    Participants must be at least 16 years old to ride the E-Bikes. There is also a weight limit of 250 pounds (113 kg) to ensure the safety and proper functioning of the bikes.
  • How do I book the guided Diamond Head Bike and Hike tour?
    You can book the guided diamond head tour directly on our website or by calling our reservation team. We recommend booking in advance to secure your preferred date and time.
  • What Does The Route Look Like?
    Check out the route map for our guided Diamond Head tours:
  • Is there a cancellation policy?
    Yes, we offer a full refund for cancellations made at least 24 hours before the tour start time. Cancellations made less than 24 hours in advance will not be refunded.
  • How long does a guided Diamond Head tour last?
    The total duration of the tour is approximately 3 to 3.5 hours, including both the E-Bike ride and the hike to Diamond Head's summit.
  • What safety measures are in place for the tour?
    Safety is our top priority. We provide helmets for the bike ride, conduct a safety briefing before starting, and ensure all participants are comfortable with their E-Bikes. For the hike, we provide all necessary gear and hydration. Our guides are trained to handle emergencies and carry first aid kits.
  • Are these routes safe?
    Of course! We leverage Honolulu's impressive system of bike lanes to create the most scenic and safe route possible.
  • Parking?
    We're located inside the Marriott Beach Waikiki. You can valet the vehicle for ~$35 for the duration of your bike ride or you can utilize the meter parking all around us for around ~$12. If your staying in the waikiki area we would recommend walking over to pickup bikes!
  • What happens if I damage a bike?
    Please refer to our liability waiver for questions regarding responsibilities when riding our Ebikes. ASSUMPTION OF FINANCIAL RESPONSIBILITY I agree and accept full financial responsibility of my rental. I agree to cancel my reservation 24 hours or more prior to departure date & time. I agree and understand that if I do not cancel within the time period stated above, I will willingly pay for my rental reservation in full. I waive the right to dispute charges with my bank and accept charges made for price of entire rental reservation. I understand I willingly made my reservation on my own, entered my credit card information with full intent to pay the full amount of my reservation. I understand that my reservation prohibits anyone else from renting the equipment from the date my reservation was made until the end of my rental, therefore I understand fully that I will be charged if I do not cancel in the time frame stated above.
  • Do I need reservations for the diamond head bike & hike?
    Yes! Please ensure you have reservations for the Diamond Head hike if your planning on biking to the trail. We can help you make these reservations, please call us to check avalibility!
  • What's the maximum weight for your Ebikes?
    The Explorer can carry up to 250 LBS / 113.4 KG
  • What happens when I go over my time?
    You simply roll into the next time slot. For example if you rented for 2 hours and go over time you'll be automatically slotted into the 4 hour.
  • Do I need to stick to your routes?
    Yes & No. We would prefer you stay in the Waikiki Area so we can assist you if need be. Any bikes outside of Waikiki will be considered out of bounds unless prior arrangements were made. Ex. Long term rental.
  • How do I make an online booking?
    Step 1. Choose Dates Step 2. Pick Bikes Step 3. Select extras and how many bikes you need from the drop down menu Step 4. Add bikes to cart Step 5. Checkout Step 6. Register or Sign In Step 7. Complete Checkout Step 8. Collect your bikes!
  • How fast are your EBikes?
    Our bikes top out around 20 MPH in the fastest mode.
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